We are happy to let you know that once your dream Kitchen Craftsmen kitchen has been installed, we will leave you with our Kitchen Craftsmen warranty. That’s peace of mind for you and our way of saying thank you.
Kitcraft Kitchens Pty Ltd trading as “Kitchen Craftsmen” provides the Kitchen Craftsmen Guarantee as a warranty against defects in the component parts of our cabinets, doors, bench-tops, taps, sinks and appliances (collectively “our products”) as follows:
The benefits of the Kitchen Craftsmen Guarantee are in addition to your other rights and remedies under law in relation to our products.
The warranty under the Kitchen Craftsmen Guarantee starts on the date of purchase and lasts for the following number of years:
The following are not defects in our products and are not covered by the Kitchen Craftsmen Guarantee:
ARTISAN RANGE WARRANTY
CRAFTSMEN RANGE WARRANTY
You are entitled to claim the Kitchen Craftsmen Guarantee if:
If you wish to make a claim, please contact our Head Office within the warranty period by telephone on (08) 6558 2300. It would be helpful if you had the following information on hand:
Alternatively, you may contact us as follows:
PO Box 1149
Joondalup WA 6919
We will arrange with you for our product to be inspected by us. Where you live outside a radius of 50km from any of our showroom locations, you will be responsible for cost of delivery to our nearest showroom or the cost for our technician to travel to you, unless otherwise agreed with us.
On being advised by you of the potential defect, we or our agent will inspect our product to determine whether the Kitchen Craftsmen Guarantee applies.
If the Kitchen Craftsmen Guarantee applies, subject to the exclusions and limitations described, we will:
If we are unable to access your kitchen at the time arranged with you, then you will bear the additional cost to us to return to carry out the work. You are responsible for any other costs related to claiming this warranty unless otherwise provided by law or agreed with us.
If you wish for a defective component of a product to be replaced with a superior component, we will do so on payment of the difference between the component prices. The number of components we replace will be limited to the number we confirm are defective.
Any product that we remove to replace will become the property of Kitchen Craftsmen.
Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our twenty five year warranty is available on selected cabinets in all ranges excluding the Express Range.
Our seven year warranty applies to selected doors in the Designer, Artisan, Ribbon & Craftsmen Ranges.
Our 5 year warranty applies to cabinetry and doors in our Express Range of kitchens.
On all appliances — 2 years, unless there is a manufacturer’s warranty.
The Kitchen Craftsmen difference is apparent from the moment you step foot in one of our five showrooms. For a start, all our team are experienced designers, who can listen to your desires, needs and budget requirements and transform them into the kitchen of your dreams – from the initial consultation right through to installation.
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