FAQ

Questions and answers

I have enquired with Kitchen Craftsmen – How long until someone gets in touch?

Quite often our consultants are busy with hands on design of customer’s kitchens, but we endeavor to respond to website enquiries within 48 hours.

Do you offer free quotes?

Yes we do! Please visit us at one of our showrooms, or send through your floor plan for an initial estimate. Booking is recommended, so please click here to get in touch.

Do you do measures/quotes on site or do customers have to visit a showroom?

We offer both services! Our showrooms are full of inspiration and are a great place to start. We do encourage a visit to one of our showrooms as this will also give you a chance to talk to one of our expert Designers. If you prefer an initial visit to your home, please get in touch with us and we will be delighted to discuss this option with you.

Do you have many showroom locations?

We currently have 5 showrooms around Perth, click here to find your nearest one.

I want more than a kitchen, do you design other cabinetry?

We can create custom-made designs for any room. From kitchen cabinets to bathroom cabinets, bedroom cabinets and laundries.

Do you make free standing furniture?

We specialise in custom-made built-in cabinetry rather than freestanding furniture which is not our core focus. If you are after a custom piece of glass or stone for your furniture, we can help with this.

Do you sell appliances?

We have strong relationships with a number of premium brands which we do sell directly from our showrooms. We also have relationships with a number of appliance specialists whom we can refer to if you wish to purchase something outside of our range.

Do you bring samples to my home?

The range of options we offer is far greater than what can be carried into your home. For this reason we have our showrooms, where we aim to have as many samples as possible available for viewing. Many of our suppliers offer sampling services directly through their websites. Talk to us first and we’ll help make the selection process as simple as possible.

Do you offer Finance?

Yes we do! We currently offer 0% finance for 6 months through Skyecard Mastercard. It is subject to suitability and terms and conditions found here.

How much does a kitchen cost?

At Kitchen Craftsmen, we offer a huge range of kitchens to suit all budgets. The final cost will vary depending on the kitchen layout, specification and inclusions. We do have a really handy budget estimate calculator, which may assist in helping you decide what a reasonable budget should be. This can be found on our website here. Let us know your requirements and we’d be happy to provide a quote.

I have received a quote cheaper than yours. Will you match pricing?

A quote can vary depending on the inclusions and exclusions. We are confident that our pricing is consistently competitive, and that we provide an excellent value for money option taking into consideration the level of service and quality of product we supply. We are always happy to discuss any pricing discrepancies, but in order to consider a price match we will need to view a written quote and see the plan to ensure that we are comparing apples with apples. As you can appreciate there are many variables that can affect final pricing. Simply telling us that you have a cheaper price cannot be considered a reason for us to price match.

How are you different to bigger companies like Ikea, Freedom or Bunnings?

At Kitchen Craftsmen we custom-make our cabinets to suit your requirements exactly. We have dedicated consultants who’s core skillset is kitchen design, cabinet making and installation. We are a family run business who offer premium products and services with a personalised touch.

Are your cabinets imported?

At Kitchen Craftsmen we custom-make our cabinets to suit your requirements exactly right here in WA. This is done to ensure that we can guarantee that all local and national requirements and standards are met. Unfortunately, a lot of imported products offer a sub-standard quality of board, finish and emission content which is why they can often be cheaper.

Do you install in Bunbury and the South West?

Yes we do. Whilst we don’t have a showroom nearby, we can service these areas through supply only/DIY work, or where preferred, arrange a full installation service too.

Do I need to be on site while you are renovating my kitchen?

We understand that people have better things to do than hang around while we renovate. All our team are police checked and we can renovate your kitchen for you even if you are not home.

Do you empty all my kitchen cabinets for me?

We don’t empty and clean your kitchen but we do remove the existing cabinets once these have been emptied.

Do you organise Plumbing and Electrical?

We coordinate the Plumbing and Electrical aspects for the majority of our projects to have the installation process run as smoothly as possible. Whilst we do prefer to coordinate these aspects, if you wish to use your own Plumber and Electrician, this is also possible.

How long will my kitchen take to get installed?

This will vary depending on a number of factors relating to the specification you select, but we can manufacture and install a kitchen in as little as 10 days. Schedules and dates will always be discussed with you to ensure as little inconvenience to yourself as possible during the installation period.

Can you remove our existing kitchen?

Yes we can! We will just ask you to empty your cupboards beforehand.

How do I look after my kitchen in terms of cleaning and maintenance?

Like all things, with care and attention, you can prolong the life of your cabinets and benchtops. The majority of suppliers also have care and maintenance instructions available on their websites for viewing at any time. We have put together this guide to help you with everyday care of your new kitchen. Find out more.

Welcoming showrooms

The Kitchen Craftsmen difference is apparent from the moment you step foot in one of our five showrooms. For a start, all our team are experienced designers, who can listen to your desires, needs and budget requirements and transform them into the kitchen of your dreams – from the initial consultation right through to installation.

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